Effective Communication

I thought I had passed over into hell when I received a call from the most evil Social Worker in Southeastern Michigan this afternoon. The man called to have a question answered, but was so busy treating me like some kind of phone jockey chimpanzee, that I was unable to surmise what, exactly, the question was. He then became even more angered at the fact that I could not answer the question...which, of course he had not yet asked.
I only wish I could have given him the advice that was really on the tip of my tongue: "Sir...I would be happy to answer your question...if only you would stop being an ARROGANT, CONDESCENDING, ASSHOLE...and ask it!!"
Have a nice weekend:)